The boundaries we hold

The questions we refuse to put to you

An assessment needs to establish two things. Every additional field on a form beyond those two is somebody gathering material they have no clinical use for, and material gathered without a use is material waiting to become a liability.

What is needed, and what is not

The left column is the whole of it. The right is what other forms tend to add.

What a professional establishes

Two matters, examined properly, in conversation with you.

  • Whether a qualifying condition is present
  • Whether the animal genuinely bears on it
  • Enough context to reach both honestly
  • Your identity and where you live, for routing
  • How to reach you with the outcome

What we do not request

Not optional fields, not skippable steps. Simply absent.

  • Your full medical file or treatment history
  • Records released from another practitioner
  • Prescriptions, dosages or pharmacy details
  • Photographs or video of you or the animal
  • Proof of training or behavioural certification
  • Your employer, your income or your credit

That same restraint governs what a housing provider may demand of you afterwards. A demand for records, a named condition or a notarised form sits outside what anyone is entitled to require, and knowing that in advance saves an argument.

Why an empty field is safer than a full one

Every piece of information a business holds is something it must then protect, retain lawfully, and eventually destroy. Collecting more than the work requires does not make the assessment better. It enlarges the surface that can be lost, subpoenaed, or exposed by somebody's mistake years later.

So the discipline runs the other way round from most forms you will meet. Rather than asking what might conceivably be useful, the question is what the determination genuinely cannot be made without, and everything failing that test is left off.

That is why there is no upload step for medical records and no field for your diagnosis history. Not because we would handle them carelessly, but because the safest way to handle a document is never to have received it.

It also keeps the boundary clean at the other end. A document that never contained clinical detail cannot leak clinical detail to whoever ends up reading it in a housing office.

What we will not sell you

All of it is legal to sell. None of it does what buyers are led to believe.

A place on a register No registry grants anybody a right. Entries can be bought in seconds precisely because they mean nothing, and producing one often makes a conversation harder rather than easier.
Certification of an animal Nobody certifies an animal into a status. What exists is a professional's assessment of a person, and no certificate substitutes for one.
Vests, tags and lanyards Perfectly fine to own if you want them. They are apparel, they prove nothing, and selling them alongside an assessment blurs a line that ought to stay sharp.
Guaranteed acceptance Nobody can foretell how a given landlord, association or committee will react. A promise of that shape is unkeepable, and it was never meant to be kept.
Renewals you do not need Where circumstances are unchanged, being made to repeat the same exercise annually is a subscription dressed as diligence. We will say when something genuinely warrants revisiting.
Your details, to anybody Not to advertisers, not to partners, not to other businesses in this field. There is no version of this where your information becomes somebody else's asset.

What we do hold, and what happens to it

The assessment record The conclusion reached and the reasoning behind it. Held because a determination lacking a basis is no determination at all, and because you are entitled to read the reasoning behind your own outcome.
Your contact details Enough to reach you and to route your case to somebody credentialed where you live. Used for that and not fed into a marketing operation.
The documents issued So they can be reissued if you lose a copy, and so the verification check keeps returning a consistent answer to whoever runs it.
A record of verifications That a check occurred, and when. It is kept so repeated checking can be shown later, and it carries no detail about who was looking.
Nothing, once you ask There is a route to having your file erased, and it is a real process rather than a promise in a policy document. What must be kept for legal reasons is stated plainly.

Judging any provider by the same test

Open the intake form of whatever service you are considering and read what it asks for before it asks for money. That form is the most honest document on any site in this field, because it describes what the business actually wants from you.

A request for your full records, a mandatory upload, a field for your diagnosis, an offer to add a vest to the basket: each is a decision somebody made about what this relationship is for. None of them is illegal and all of them are informative.

Then look at what happens if you decline the extras. Where the process will not continue without them, you have your answer about whether they were ever necessary to the assessment.

Questions about information

Do you need my medical records?
No, and there is nowhere to send them. The professional establishes what they need through the consultation itself. If you volunteer documents we will not ask for them and do not want them on file.
Will my diagnosis appear on the document?
Never. Nothing clinical is printed on anything issued to you, and nothing clinical is reachable through the verification check either. That boundary is built into the document rather than being a matter of policy.
Do you sell identity cards or registrations?
We do not sell a place on any register, and we say plainly that registers confer nothing. What we produce is the record of a professional assessment, which is the only thing in this category that carries weight.
Can I have everything deleted afterwards?
Yes, through the erasure route in the privacy programme. A small amount must be retained where the law requires it, and where that applies you are told exactly what and exactly why.

The privacy programme in full

Retention, access, disclosures and the erasure route, written to be read rather than to be complied with.

What a checker can see

How a document proves itself without exposing anything about the person holding it.

If a professional says no

What becomes of your file and your money when the answer turns out to be unfavourable.

Why registrations are worthless

The longer explanation of what a register is, what it is not, and who profits from the confusion.