Contact National Service Pets

Questions about ESA letters, PSD evaluations, verification, refunds, or therapist onboarding can start here.

Support routing

Send the right information to the right workflow.

Public support requests are triaged by topic so document, verification, checkout, and provider-network questions are handled by the correct team.

Questions about letters, cards, certificates, delivery, renewal, or download access.

Help for clients, landlords, and property managers confirming document authenticity.

Questions about checkout, receipts, plan selection, failed payments, and refund requests.

Therapist onboarding, credential review, and clinical workflow questions.

Before contacting us

Never send full medical records through this public form. If support needs sensitive information, they will direct you to a secure workflow.

Use the email tied to your account.

Include an order or case number if you have one.

For landlord issues, summarize the exact request or denial.

For urgent move-in dates, include the deadline.

214 N 16th St.
McAllen, TX 78501

Support routes messages by topic so document, refund, verification, and therapist-network questions reach the right workflow.

Most support replies are within one business day.
Applications and verification remain available online.
Never send full medical records through this form unless support specifically requests a secure upload path.