For landlords, boards and managing agents

You are the one who has to decide whether this document is real

Most of this website is written for residents. This page is not. If a letter carrying our name has landed on your desk, you have one practical question and you are entitled to a straight answer to it, without ringing anybody and without taking the resident's word for it.

What arrives, and what it lets you establish

On the document
What it gives you
A reference code
An identifier beginning NSP-, printed alongside a machine-readable version of itself. It is what separates a document we issued from one assembled in a word processor.
The clinician's licence
Number and issuing state, printed on the page. You can look that number up on the state board's own public register without involving us at any stage.
The issuing date
Set out clearly, since arguments in this area hinge on timing at least as often as on wording.
The document type
Labelled unambiguously. Assessment letters, identity cards and register entries are different objects, and the page tells you which is in your hand.
No clinical detail
No condition named, no background, no notes. Deliberately so: it keeps you clear of material you have no business holding, and leaves the page safe to keep on file.

How the check works from your side

No account, no fee, nothing to install.

What you enter

Three fields, all of which you already hold if the resident is yours.

NSP-A-7K42-QX19 resident@example.com (555) 010-4477

Asking for the contact details on top of the code is a deliberate lock. Somebody who merely snapped a picture of the page gets nowhere, whereas you already hold the tenancy file and are through in moments.

What comes back

An answer to the question you asked, and nothing beyond it.

Standing: genuine and still live
Kind of paper: assessment letter
Dated: day of issue
Parties: partly masked
Medical content: withheld entirely

The check is also recorded on our side, which means a resident cannot later claim you were never shown anything, and you cannot be accused of having seen more than you did.

Why we built this for your benefit as much as theirs

Housing providers are the reason this market has a credibility problem. You have seen documents bought in four minutes from sites that approve everybody, and having seen enough of them you have reasonably become sceptical of all of them, including the genuine ones.

That scepticism costs residents with real needs, and it costs you too: every doubtful document is an argument, a delay, and a decision you have to make without information. Nobody benefits from a category where nothing can be checked.

So the verification exists to give you a way out of guessing. Where the answer comes back valid, you can act on it. Where a resident cannot produce a checkable reference at all, that is itself informative, and you learned it in under a minute.

What we cannot do is tell you how to decide. That assessment is yours, on the facts of your property. We can only make sure the paperwork in front of you is what it claims to be.

Holding one of our documents right now?

Take the reference from the foot of the page, add the resident's email address and telephone number, and you will have your answer before you finish reading this sentence twice.

Open the verification check

If you would rather understand the obligation itself before deciding, the landlord and tenant guide sets out both sides, and the jurisdiction guides cover what applies where your property actually is. Both are free and neither asks who you are.